We had another summer full of camps. Shelly spent a week in the mountains with her Young Women. We had 27 girls at camp. She does not like to camp much, but she loves to be with "her young women". The next week John went to young men's camp. He ran a triathlon (see the picture before we started) and had fun with the 14 -18 old young men. After several weeks of camp we were happy to be home sleeping in our bed and not a sleeping bag.
We went to the "Disney Institute" at the Grand California Hotel located at Down Town Disney by Disneyland. For two days we were taught about the "Disney way" of doing business. They taught us about how nothing is left to chance, every detail is controlled by their "cast members" and their "imagineers". We learned about their hiring and training processes. It was a mixture of class room and field trips into the theme parks and behind the scenes of the parks. It was all about the how to start and maintain a "Culture of Excellence" and how to go beyond expectations of our patients (and their customers). Where else can you go and pay more than you want for entrance fees, food and souvenirs and feel good about it and then want to do it again the next day. We feel this way because Disney makes us happy by controlling the entire experince start to finish and we don't even know that we are being controlled. I have attended more than I can count practice management seminars over the past 25 years, this was certainly in the top one or two for what I learned and the insights gained. P.S. it was fun to stay in the Grand California Hotel for several nights, where we lived the Disney experience first hand. Please note that at graduation we recieved Mickey Mouse ears with a tassell. The guy "Patrick" in the bow tie was one of our trainers.
No trip would be complete without a visit to a museum. We found this great Natural History museum in Atlanta. Then we stopped at Lookout Mountain in Tennessee where a major battle in the Civil War was fought. I appreciated everyone letting me stop and look around.
We traveled to Atlanta on our visit to Nate and Stacie's. In Atlanta there is a American Girl Store that was pretty amazing. Bella and Sophie had a great time there, they were so excited. We had brunch / birthday party in the American Girl Cafe, found clothes for the "American Girls" and then had the dolls get their hair professionaly done by a on site stylist. I was very impressed by their customer service and the overall atmosphere.